FAQ

Ya, kami mengirim ke seluruh dunia. Biaya pengiriman akan berlaku, dan akan ditambahkan saat checkout. Kami mengadakan diskon dan promosi sepanjang tahun, jadi nantikan penawaran eksklusifnya.

Tergantung di mana Anda berada. Pesanan yang diproses di sini akan memakan waktu 5-7 hari kerja untuk tiba. Pengiriman luar negeri bisa memakan waktu antara 7-16 hari. Detail pengiriman akan diberikan di email konfirmasi Anda.

Kami menggunakan semua operator utama, dan mitra kurir lokal. Anda akan diminta untuk memilih metode pengiriman saat checkout.

Kami selalu bertujuan untuk memastikan pelanggan kami menyukai produk kami, tetapi jika Anda perlu mengembalikan pesanan, kami dengan senang hati membantu. Cukup kirim email langsung kepada kami dan kami akan memandu Anda melalui prosesnya.

Tergantung pencipta dan produknya. Semua opsi diuraikan di halaman produk, jadi perhatikan opsi penyesuaian di sana.

We understand that delivery times are important to our customers, and we strive to provide fast and reliable delivery services. Generally, we aim to deliver within 3 hours of placing it. However please note that delivery times may vary depending on your location and the time of your order. During peak periods, such as holidays or special events, delivery times may be longer than usual.

You will receive a tracking link via email for all orders. This link will allow you to monitor the progress of your shipment. If you have chosen our instant delivery option, you will receive a link that tracks your driver in real-time so you can see exactly where your order is. If you have any questions about your delivery or would like to check the status of your order, please contact our customer service team for assistance.

Yes, we offer click-and-collect services. You can choose this option at checkout and we will send you a notification via email when your order is ready with instructions on where to go and what to do when you arrive. Our pickup service is available during our regular store operating hours. Please note that we will hold your order for 2 days, after which time the items will be returned to inventory.

Our store is located in South Jakarta (on the ground floor of La Maison apartment, next to Hero supermarket). Here is the full address: 

Jl. Barito II, No. 56, RW. 4, 

Kramat Pela, Kecamatan Kebayoran Baru, 

Daerah Khusus Ibukota Jakarta 12130

You can also find our exact location here. Our store is easily accessible by public transportation, with nearby bus stops and MRT stations. If you need further assistance in finding our store or have any questions, please feel free to contact our customer service team for more information.

Unfortunately, once your order has been processed, we are unable to make any changes or cancel it. We strive to process orders quickly to ensure that our customers receive their purchases in a timely manner, which means that once your order is submitted and confirmed, it cannot be altered. We apologize for any inconvenience this may cause and encourage you to review your order carefully before submitting it. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.

We understand that sometimes returns are necessary. In order to request a refund, we require an unboxing video showing the condition of the item upon arrival. We evaluate all refund requests on a case-by-case basis and we require that all bottles have at least 75% of the liquid remaining. If you need to request a refund, please contact our customer service team with your order information and the reason for the return. We will be happy to assist you in any way we can.

We offer various payment options to make your shopping experience as convenient as possible. We accept credit/debit cards, bank transfers, and popular e-wallets such as OVO, ShopeePay, and DANA. Simply choose your preferred payment method during checkout and follow the prompts to complete your transaction. Please note that we do not offer cash on delivery (COD) as a payment option.

Yes, our online selection is generally identical to what we have in-store, with the exception of pre-order items and some premium wines. Most pre-order items and fine wines may not be physically present in the store and may only be available online. It's always a good idea to check with our customer service representative to ensure that we have the product you are looking for.

Yes, we do offer discounts on bulk purchases of 3 or 6 bottles in our offline store. Please note that the discount only applies to in-store purchases and cannot be applied to online orders.

Yes, we have a blog page where we regularly post articles on various topics related to all things booze, including food pairings, cocktail recipes, product recommendations, and more. You can find the link to our blog page on our website footer.

No, we do not have a WhatsApp number. However, we do offer a live chat feature on our website where you can chat with our customer service representatives in real-time. Just click on the green button at the bottom right corner of your screen.