- We provide an easy to use chat feature on our website where you are welcome to verify the availability of products and current promotions.
- To offer the smoothest and fastest possible service, minuman.com uses only GoJek and IDExpress couriers. Delivery estimates are quoted at the time of order.
- Instant delivery orders will be fulfilled up to 1hr before close of business, 7 days a week.
- Please write any special requests in the area provided at the time of order (e.g. specific delivery details, request to use regular brown box, no plastic, etc…)
- For ‘MINUMAN RESERVE’ items, please contact us to arrange personal delivery details. Safety guaranteed.
- All our products are guaranteed 100% original.
- We ensure the safety of all shipments by utilizing bubble wrap specially created for bottles and an additional cardboard box for all orders.
- All products leave our outlets intact, but on the way to their destination, accidents can happen.
- If you receive an item that isn’t 100% to your satisfaction, please contact us and we will assist you with the fastest and most appropriate solution.
- Refund and exchange claims for broken, damaged, leaking, missing or spoilt items, customers must provide adequate evidence. We will evaluate case by case and communicate with you directly.
- Our website is intended for use by adults aged 21 years or older who reside in Indonesia.
- Occasionally, we will offer a gift as part of your purchase. However, sometimes the demand is higher than expected. We recommend you contact us to verify that all goods are available before placing your order.
Earning KrisFlyer miles on minuman.com
Number of miles you can earn:
- 1x mile per IDR 15,000 spend on all purchases.
- 3x miles per IDR 15,000 spend on all Penfolds branded products.
How to ensure miles are credited to your account:
- Enter your KrisFlyer membership number at the time of purchase.
- Miles will be credited to your account within 1 calendar month of your transaction.
- Log in to check your KrisFlyer statements online.
- com reserves the right to make changes to it’s T&C without prior notice.
We will always strive to provide the best possible customer service at all times.
As goods are frequently updated, if vintage is important to you, please contact us directly to confirm product details before ordering.
Thank you for your support and we hope you enjoy your experience with minuman.com.